30+ Zomato Complaint Letter – How to Write, Writing Tips, Email Format

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Zomato Customer Care
[Zomato’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Recent Order – [Order Number]

Dear Zomato Customer Care,

I hope this letter finds you well. I am writing to bring to your attention a matter I encountered with a recent order placed on the Zomato platform. The order number is [Order Number], and I would like to express my concerns and seek a resolution.

[Describe the details of the issue, including the items ordered, any discrepancies, or any other relevant information.]

Despite my attempts to resolve this matter through the Zomato app, I have not received a satisfactory resolution. This has been a source of frustration and inconvenience.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Zomato will take to resolve it. Timely and accurate order fulfillment is crucial for a positive customer experience, and I believe Zomato can enhance its service in this regard.

Enclosed with this letter are copies of relevant documents, including order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]

Zomato Customer Care
[Address]
[City, State ZIP Code]

Subject: Complaint about missing items from order

Dear Sir/Madam,

I am writing this letter to bring to your attention that I ordered food from [Restaurant Name] through the Zomato app on [Order Date]. However, I was extremely disappointed to find out that some items were missing from my order. I had ordered [List of items that were missing], but they were not included in the delivery.

I would like to request an immediate refund for the cost of the missing items. I hope that you will take prompt action to ensure that this type of situation does not occur in the future and that your delivery partners are more responsible in delivering orders.

Thank you for your attention to this matter.

Sincerely,
[Your Name]

[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]

Zomato Customer Care
[Address]
[City, State ZIP Code]

Subject: Complaint about poor quality of food

Dear Sir/Madam,

I am writing this letter to express my disappointment with the quality of food that I received from your restaurant through Zomato. Yesterday, I ordered chicken biryani from [Restaurant Name] through the Zomato app, and I was extremely disappointed with the quality of the food. The rice was overcooked and the chicken was undercooked, making it difficult to eat. It was not at all what I expected, and it was a complete waste of my money.

I would like to request a full refund for the cost of the biryani. I hope that you will take prompt action to ensure that your customers receive the quality of food they expect from your restaurant.

Thank you for your attention to this matter.

Sincerely,
[Your Name]

[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]

Zomato Customer Care
[Address]
[City, State ZIP Code]

Subject: Complaint about undelivered order

Dear Sir/Madam,

I am writing this letter to bring to your attention that I placed an order through Zomato for [Restaurant Name] on [Order Date]. However, I was shocked to find out that the order was not delivered to me. I was waiting for the food for more than an hour, but it never arrived.

I would like to request an immediate refund for the full amount that I paid for the order. I hope that you will take prompt action to ensure that this type of situation does not occur in the future and that your delivery partners are more responsible in delivering orders.

Thank you for your attention to this matter.

Sincerely,
[Your Name]

Dear Zomato Customer Service,

I am writing this letter to bring to your attention a recent order I made through your app. I ordered [food item] from [restaurant] on [date]. However, when the food was delivered, it was not up to the expected quality.

The [food item] was cold, dry, and seemed to have been sitting for a long time. I was disappointed with the food quality, and it was not worth the price I paid for it. I contacted your customer support team immediately, and they assured me that the matter would be resolved.

However, after several follow-ups and a lot of waiting, I have not received any resolution to my issue. I believe that I am entitled to a refund for this order. I request you to initiate a refund for the order amount of [amount].

I would appreciate it if you could take swift action in this matter and provide me with a satisfactory resolution.

Thank you for your attention.

Sincerely,
[Your Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Zomato Customer Care
[Zomato’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Late Delivery – [Order Number]

Dear Zomato Customer Care,

I hope this letter finds you well. I am writing to express my concerns about a recent experience I had with a late food delivery through the Zomato platform. The order number is [Order Number], and I would like to bring to your attention the issues I encountered.

[Describe the details of the late delivery, including the estimated delivery time, the actual delivery time, and any impact it had on the overall experience.]

Despite my attempts to address this issue through the Zomato app, I have not received a satisfactory resolution. Receiving a late delivery has been not only disappointing but also inconvenient.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Zomato will take to prevent similar delays in the future. Timely delivery is a crucial aspect of the food delivery service, and I believe Zomato can provide a better experience for its customers.

Enclosed with this letter are copies of relevant documents, including order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

Dear Zomato Customer Care,

I am writing this letter to bring to your notice the disappointing experience I had with your service. I had ordered food from your app on 24th March, and I am disappointed to say that my order was incomplete.

I ordered a paneer tikka masala and garlic naan, but when my order arrived, I found that the garlic naan was missing. I contacted your chat support for assistance, and after a lengthy conversation, they assured me that the missing item would be delivered within an hour. However, the item was never delivered, and I had to eat my food without it.

I was very disappointed with this experience, and it has left me with a negative impression of your service. I have been a loyal customer of Zomato for a long time, but incidents like these make me question my loyalty.

I would appreciate it if you could take appropriate action to ensure that this does not happen again. I would also like a refund for the missing item and the inconvenience caused.

Thank you for your attention to this matter.

Sincerely,
[Your Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Zomato Customer Care
[Zomato’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Order Cancellation – [Order Number]

Dear Zomato Customer Care,

I hope this letter finds you well. I am writing to express my concerns about a recent experience I had with the cancellation of an order placed on the Zomato platform. The order number is [Order Number], and I would like to bring to your attention the issues I encountered.

[Describe the details of the order cancellation, including the circumstances leading to the cancellation, any communication received, and any inconvenience caused.]

Despite my attempts to resolve this matter through the Zomato app, I have not received a satisfactory resolution. The process of order cancellation has been a source of frustration and inconvenience.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Zomato will take to improve the order cancellation process. Clarity and efficiency in managing order cancellations are essential for a positive customer experience, and I believe Zomato can enhance its service in this regard.

Enclosed with this letter are copies of relevant documents, including order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Zomato Customer Care
[Zomato’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Zomato App Issue

Dear Zomato Customer Care,

I hope this letter finds you well. I am writing to bring to your attention an issue I have encountered with the Zomato app. As a regular user of your platform, I believe it is important to address this matter to ensure a seamless and positive user experience.

[Describe the details of the app issue you are facing, including any error messages, specific functionalities not working, or any other relevant information.]

Despite my attempts to resolve this matter through the Zomato app support, I have not received a satisfactory resolution. The app issue has been a source of inconvenience and has affected my ability to use the platform effectively.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Zomato will take to address and rectify the app issue. A well-functioning app is crucial for a positive user experience, and I believe Zomato can enhance its service by promptly resolving such technical issues.

Enclosed with this letter are any copies of relevant documents, including screenshots of the app issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]