18+ How to Write a Letter to Cancel the Order – Format & Examples

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

[Vendor/Company Name]
[Company Address]
[City, State, ZIP Code]

Subject: Cancellation of Order # [Order Number]

Dear [Vendor/Company Name],

I hope this letter finds you well. I am writing to inform you that I would like to cancel the order I placed with your company for [product/service] on [date]. The order number is [Order Number].

Unfortunately, due to unforeseen circumstances, I am unable to proceed with this purchase at this time. I understand that cancellation may incur certain charges or fees, and I am willing to comply with any applicable terms and conditions outlined in your cancellation policy.

I kindly request you to confirm the cancellation of the order and provide details regarding any cancellation fees or processes that may be applicable. I would appreciate it if you could process the refund, if applicable, through the original payment method.

I apologize for any inconvenience this may cause, and I appreciate your understanding in this matter. I look forward to your prompt response and confirmation of the order cancellation.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Date:

To,

Name ______________________

Address ____________________

Subject: Sample Letter to Cancel an Order

From,

Name ______________________

Address ____________________

Dear __________________,

My name is __________________. I am hereby writing this letter that I would like to cancel my order of __________________ which was placed earlier this week. My order number is _____________________. Due to some reason, I am cancelling my order. So, i won’t need them.

So, please cancel the order and refund my amount to the address which was mentioned there. I am sorry for the trouble which was caused by me.

Thanking You.

Yours Sincerely,

Name ______________________

Signature _____________________

Date:

To,

Name ______________________

Address ____________________

Subject: Order Cancellation email to customer

From,

Name ______________________

Address ____________________

Dear __________________,

We had to request to cancel our order vide purchase order number ___________________ dated on _________________ for the supply of ______________________. 

Due to some internal issue, our client was backed down on their commitment and rescinded our deal. Therefore, we would not need the items that we ordered from you earlier. 

Please accept our sincere apologies for any inconvenience this may have caused you.

Please kindly confirm the cancellation.

Thank You.

Yours Faithfully.

Name _________________________

Signature _____________________

Dear __________________,

We would like to cancel our order vide purchase order number ________________________ dated on ______________ for supply of _________________. We apology for the same.

He has informed us that we have to request you to cancel the order immediately. He has informed us that we have sufficient stock of the ordered goods in our warehouse, which would last for next week ____________________________. 

I hope this does cause too much. 

Thank you for your understanding.

Name ______________________________

Signature __________________________

Date:

To,

Name ______________________

Address ____________________

Subject: reply to order cancellation email

From,

Name ______________________

Address ____________________

Dear __________________,

Thank you for your email. We are at ______________________ company strive to build an effective working relationship with our clients. And, we are interested in your decision to cease your services with us. 

Please let us know the reason why you are cancelling the order. That is due to the price, quality, etc.… 

Please advise us. So, that we will do our best to find the solution.

Thanking You.

Best Regards,

Name _____________________

Signature ___________________

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

[Vendor/Company Name]
[Company Address]
[City, State, ZIP Code]

Subject: Cancellation of Order [Order Number]

Dear [Vendor/Company Name],

I am writing to formally request the cancellation of the order for [product/service] placed on [date], with order number [Order Number].

Due to unforeseen circumstances, I find it necessary to cancel this order. I understand that there may be associated cancellation fees or processes, and I am prepared to comply with any terms outlined in your cancellation policy.

Please confirm the cancellation of the order and provide details regarding any applicable charges. Additionally, I kindly request the refund be processed using the original payment method.

I appreciate your prompt attention to this matter and apologize for any inconvenience caused.

Thank you for your understanding.

Sincerely,

[Your Name]

[Your Company Name]
[Your Company Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

[Customer Name]
[Customer Address]
[City, State, ZIP Code]

Subject: Order Cancellation Policy

Dear [Customer Name],

We appreciate your business and strive to provide the best possible service. As part of our commitment to transparency, we want to inform you of our order cancellation policy.

Cancellation Requests:

Cancellation requests must be submitted in writing via email to [[email protected]].
Please include the order number, product/service details, and the reason for cancellation in your request.
Cancellation Fees:

Orders canceled within [X] hours/days of placement are eligible for a full refund.
Cancellations made after [X] hours/days may incur a cancellation fee of [amount].
Refund Process:

Approved refunds will be processed within [X] business days through the original payment method.
We understand that circumstances may arise, and we aim to accommodate your needs while ensuring fair business practices. If you have any questions or concerns, please do not hesitate to contact our customer service at [customer service phone number] or [customer service email].

Thank you for your understanding and cooperation.

Sincerely,

[Your Company Name]
[Your Title]
[Your Contact Information]

[Your Company Name]
[Your Company Logo – optional]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]

[Customer Name]
[Customer Address]
[City, State, Zip Code]

Subject: Order Cancellation Request – [Order Number]

Dear [Customer Name],

I hope this letter finds you well. We appreciate your recent order with [Your Company Name]. Unfortunately, due to unforeseen circumstances, we regret to inform you that we are unable to fulfill your order with the order number [Order Number], placed on [Order Date].

We understand the inconvenience this may cause and sincerely apologize for any disruption to your plans. As part of our commitment to customer satisfaction, we have initiated the cancellation process for your order.

Please take note of the following details:

Order Number: [Order Number]
Order Date: [Order Date]
Items Ordered: [List of Items]
Total Amount: [Total Amount]
If you have already made a payment, our team will process a refund to your original payment method. Please allow [number of days] for the refund to reflect in your account.

If you have any questions or concerns regarding this cancellation, please feel free to contact our customer service at [Customer Service Phone Number] or [Customer Service Email Address].

Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding in this matter. We value your business and hope to have the opportunity to serve you in the future.

Thank you for choosing [Your Company Name].

Sincerely,

[Your Full Name]
[Your Title]
[Your Company Name]
[Your Contact Information]

[Your Company Name]
[Your Company Logo – optional]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]

[Customer Name]
[Customer Address]
[City, State, Zip Code]

Subject: Order Cancellation – We Value Your Experience

Dear [Customer Name],

I trust this message finds you well. It is with regret that we acknowledge your decision to cancel your recent order with [Your Company Name]. Your satisfaction is our top priority, and we want to ensure this process is as seamless as possible for you.

Below are the essential details regarding your order:

Order Number: [Order Number]
Order Date: [Order Date]
Items Ordered: [List of Items]
Total Amount: [Total Amount]
We understand that circumstances can change, and we respect your decision. Rest assured; our team is already working on processing a refund to your original payment method. Please allow [number of days] for the refund to reflect in your account.

If you have any questions or if there is anything we can assist you with, please do not hesitate to contact our dedicated customer service team at [Customer Service Phone Number] or [Customer Service Email Address].

We appreciate your understanding and sincerely apologize for any inconvenience this may have caused. Your trust in [Your Company Name] is highly valued, and we look forward to serving you in the future.

Thank you for being a part of our valued customer community.

Sincerely,

[Your Full Name]
[Your Title]
[Your Company Name]
[Your Contact Information]

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]

[Recipient Name]
[Recipient Address]
[City, State, Zip Code]

Subject: Refund Request for Canceled Order – [Order Number]

Dear [Recipient Name],

I hope this letter finds you well. I am writing to request a refund for the recently canceled order with the order number [Order Number], placed on [Order Date].

Due to unforeseen circumstances, I had to cancel the order, and I appreciate your understanding in this matter. I kindly request that you process the refund at your earliest convenience. The details of the canceled order are as follows:

Order Number: [Order Number]
Order Date: [Order Date]
Items Ordered: [List of Items]
Total Amount: [Total Amount]
I understand if there are any applicable fees or procedures, and I am willing to comply with them. Please confirm the receipt of this request and provide an estimated timeline for the refund process.

Thank you for your prompt attention to this matter, and I appreciate your cooperation.

Sincerely,

[Your Name]