25+ Swiggy Complaint Letter – Wording Ideas, Sample Templates

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Swiggy Customer Care
[Swiggy’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Recent Order – [Order Number]

Dear Swiggy Customer Care,

I hope this letter finds you well. I am writing to bring to your attention a matter I recently experienced with a food delivery through Swiggy. The order number is [Order Number], and I would like to express my concerns and seek a resolution.

[Describe the issue in detail, including specific problems such as delayed delivery, incorrect items, or any other relevant information.]

Despite my attempts to address this issue through the Swiggy app, I have not received a satisfactory resolution. As a loyal Swiggy customer, this experience has been disappointing.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Swiggy will take to resolve it. I believe in the quality of service that Swiggy provides and hope for a swift and satisfactory resolution to this matter.

Enclosed with this letter are any copies of relevant documents, including order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

Dear Swiggy Team,

I am writing to bring to your attention the issue I faced with my recent order (order number XXXXXX) on your platform. I ordered from [restaurant name], and the order was delivered to me on [date of delivery].

However, upon receiving the order, I noticed that the [item name] was damaged and unfit for consumption. I was extremely disappointed with the quality of the food delivered.

I would like to request a replacement order or a full refund for the damaged item.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]

[Your Name]
[Your Address]
[City, State ZIP Code]
[Phone Number]
[Email Address]

[Date]

Swiggy Customer Care
[Address]
[City, State ZIP Code]

Subject: Complaint regarding late delivery and poor service

Dear Sir/Madam,

I am writing this letter to express my disappointment with the service I received from Swiggy. I placed an order on [Date] at [Time] for food from [Restaurant Name] through the Swiggy app. The order was supposed to be delivered within 30 minutes, but it was delivered after 90 minutes.

When the food finally arrived, it was cold, and the packaging was torn. I immediately contacted the delivery executive, but he did not take any action to rectify the situation. Moreover, he was rude and unprofessional in his behavior.

I am extremely disappointed with the service I received from Swiggy. I would appreciate it if you could investigate this matter and take appropriate action to ensure that such incidents do not happen in the future.

I look forward to hearing back from you soon.

Sincerely,

[Your Name]

[Your Name]
[Your Address]
[City, State ZIP Code]
[Phone Number]
[Email Address]

[Date]

Swiggy Customer Care
[Address]
[City, State ZIP Code]

Subject: Complaint regarding the poor quality of food

Dear Sir/Madam,

I am writing this letter to express my dissatisfaction with the quality of food I received from Swiggy. I placed an order on [Date] at [Time] for food from [Restaurant Name] through the Swiggy app. However, when the food arrived, I found that it was of poor quality and was not cooked properly.

I immediately contacted the customer care executive, but they did not take any action to rectify the situation. I also tried to contact the restaurant, but they did not respond.

I am extremely disappointed with the quality of food and the service I received from Swiggy. I would appreciate it if you could investigate this matter and take appropriate action to ensure that such incidents do not happen in the future.

I look forward to hearing back from you soon.

Sincerely,

[Your Name]

[Your Name]
[Your Address]
[City, State ZIP Code]
[Phone Number]
[Email Address]

[Date]

Swiggy Customer Care
[Address]
[City, State ZIP Code]

Subject: Complaint regarding refund for an order

Dear Sir/Madam,

I am writing this letter to express my disappointment with the service I received from Swiggy. I placed an order on [Date] at [Time] for food from [Restaurant Name] through the Swiggy app. However, the order was cancelled by Swiggy due to some technical issues, and the amount was deducted from my account.

I immediately contacted the customer care executive, and they assured me that the refund would be processed within 3-4 business days. However, it has been more than a week, and I have not received the refund yet.

I am extremely disappointed with the service I received from Swiggy. I would appreciate it if you could investigate this matter and process the refund as soon as possible.

I look forward to hearing back from you soon.

Sincerely,

[Your Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Swiggy Customer Care
[Swiggy’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Late Delivery – [Order Number]

Dear Swiggy Customer Care,

I hope this letter finds you well. I am writing to bring to your attention a recent experience I had with a late food delivery through Swiggy. The order number is [Order Number], and I would like to express my concerns and seek a resolution.

[Describe the details of the late delivery, including the estimated delivery time, the actual delivery time, and any impact it had on the overall experience.]

Despite my attempts to address this issue through the Swiggy app, I have not received a satisfactory resolution. As a regular customer, this experience has been disappointing and has affected my confidence in the reliability of Swiggy’s delivery service.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Swiggy will take to prevent such delays in the future. Timely delivery is a crucial aspect of the food delivery service, and I believe Swiggy can provide a better experience for its customers.

Enclosed with this letter are any copies of relevant documents, including order confirmations, screenshots of the delivery tracking, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Swiggy Customer Care
[Swiggy’s Address]
[City, State, ZIP Code]

Subject: [Brief description of the issue]

Dear Swiggy Customer Care,

I trust this letter finds you well. I am writing to bring to your attention an issue I encountered while using the Swiggy platform. My purpose in reaching out is to seek assistance and resolution for the matter.

[Describe the issue you are facing in detail, including any relevant information such as order number, date of the incident, and specific concerns.]

Despite my attempts to resolve this matter through the Swiggy app, I have not received a satisfactory resolution. This has been a source of frustration and inconvenience.

I kindly request your assistance in thoroughly investigating and addressing this issue. Additionally, I would appreciate a comprehensive response outlining the steps Swiggy will take to resolve the matter and prevent similar occurrences in the future.

Enclosed with this letter are any copies of relevant documents, such as order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this concern and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Swiggy Customer Care
[Swiggy’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Order Cancellation – [Order Number]

Dear Swiggy Customer Care,

I hope this letter finds you well. I am writing to bring to your attention a recent issue I encountered with the cancellation of an order on the Swiggy platform. The order number is [Order Number], and I would like to express my concerns and seek a resolution.

[Describe the details of the order cancellation issue, including the circumstances leading to the cancellation, any communication received, and any inconvenience caused.]

Despite my attempts to resolve this matter through the Swiggy app, I have not received a satisfactory resolution. This has been a source of frustration and inconvenience.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Swiggy will take to prevent similar issues in the future. Timely and clear communication regarding order cancellations is crucial for a positive customer experience, and I believe Swiggy can enhance its service in this regard.

Enclosed with this letter are copies of relevant documents, including order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Swiggy Customer Care
[Swiggy’s Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Wrong Order Received – [Order Number]

Dear Swiggy Customer Care,

I hope this letter finds you well. I am writing to bring to your attention a recent issue I encountered with my order on the Swiggy platform. The order number is [Order Number], and I would like to express my concerns and seek a resolution.

[Describe the details of the issue, including the items you ordered, the items received, and any inconvenience caused.]

Despite my attempts to resolve this matter through the Swiggy app, I have not received a satisfactory resolution. Receiving the wrong order has been not only disappointing but also inconvenient.

I kindly request a thorough investigation into this matter and a comprehensive response outlining the steps Swiggy will take to prevent similar issues in the future. Accuracy in order fulfillment is essential for a positive customer experience, and I believe Swiggy can improve its processes to avoid such errors.

Enclosed with this letter are copies of relevant documents, including order confirmations, screenshots of the issue, and any additional information that may assist in resolving this matter.

I appreciate your prompt attention to this complaint and look forward to a timely resolution. If further information is required, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Swiggy Customer Care
[Swiggy’s Address]
[City, State, ZIP Code]

Subject: Resolution of Food Quality Complaint – [Order Number]

Dear Swiggy Customer Care,

I trust this letter finds you well. I am writing to express my gratitude for your prompt attention to my recent food quality complaint, associated with order number [Order Number].

I appreciate the swift acknowledgment of the issue and your commitment to resolving customer concerns. Your prompt investigation and the steps taken to address the matter are acknowledged and valued.

[Specify the actions taken by Swiggy to resolve the food quality issue. This may include a refund, credit, or any other compensatory measure.]

I would like to extend my gratitude for the efficient resolution of this matter. Your dedication to ensuring customer satisfaction reaffirms my confidence in Swiggy’s commitment to providing a positive dining experience.

I believe that continuous improvement is a key aspect of service excellence, and I trust that Swiggy will use this feedback constructively to enhance its processes and maintain high standards.

Enclosed with this letter are any copies of relevant documents, including order confirmations and screenshots of the resolution, for your records.

Once again, thank you for your prompt attention and resolution of this matter. I appreciate your commitment to ensuring a positive customer experience.

Sincerely,

[Your Full Name]